Our vision in Mid and East Antrim is 'Working Together to Create a Better Future for All'. We believe that maintaining a strong customer focus is essential to delivering excellent council services. View the Customer Charter from the link below to see what you can expect from us.

There are several ways to make a complaint, comment or give a compliment: For more information on how we deal with complaints, comments and compliments, please read our  Complaints Policy . Should you wish to make a complaint regarding how your personal data has beenhandled, please read our Data Protection Complaints Procedure .

The Northern Ireland Local Government Code of Conduct for Councillors (the Code) sets out principles and rules of conduct which councillors must observe. If you have evidence that a councillor may have breached the Code of Conduct you can complain to the Northern Ireland Local Government Commissioner for Standards (the Commissioner). The Commissioner is independent of government and council and their investigations are conducted at no cost to complainants.

You can find out how to make a complaint in this leaflet which also contains information on the Code and the process that applies to complaints received by the Commissioner. You can obtain a complaint form, further information about making a complaint, and a copy of the Code from the Commissioner’s website .  In the first instance, the complaint will be managed as a Stage 1 frontline response.