Building stronger protection for home improvement customers - Respond to our Consultation The only Government endorsed quality scheme for work carried out in or around your home We are TrustMark - the only UK Government-Endorsed Quality Scheme for work carried out in and around the home. We are passionate about quality and assurance and what that means for homeowners and our Registered Businesses.

Since we started in 2005, we have been working to help drive-up standards across the industry and improve the protection offered to homeowners when having work done. We’re a not-for-profit business which means we can focus on our customers – homeowners and tradespeople - and not on shareholders. If you’re a homeowner we can help you find a tradesperson who is skilled, trained and competent to carry out the work you need. Whoever you’re looking for – plumbers, electricians, landscape gardeners, someone to clean your carpet or fit a new TV aerial – our list of TrustMark Registered Businesses includes them.

If you’re a tradesperson looking to demonstrate your commitment to doing a great job with high levels of customer service, you can apply to join around 18,000 other TrustMark Registered Businesses. TrustMark is a not-for-profit organisation, operating under a Master Licence Agreement, issued by the Government’s Department for Business & Trade. This Agreement sets out what we do and how we do it.

We have an independent Board , first appointed in 2018, who work alongside an independent Financial Protection Panel. This provides impartial oversight of our business and in-depth scrutiny over the levels of consumer protection provided by businesses. We license and work with our network of Scheme Providers – accreditation bodies and trade associations – who commit to meeting the operating requirements of our Quality Scheme.